311 – Gateway to City Services
Need to request a city service? Have a question but not sure which agency to contact?
“The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information. The Operation was designed to make the public’s interaction with the city government less frustrating.
Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, pothole repair, bulk pick-ups and recycling collection. Callers can also use this number to report a missed scheduled service, inquire about city agency phone numbers and hours of operation, and to pursue other customer service-related items.”
You can also request a service, check the status of a request and view a map of requests online at 311.dc.gov or download the handy convenient phone App available.